Bluejay Warranty Information
At Bluejay Consulting, we’re confident in the quality of our refurbished networking equipment. That’s why every product comes with a 365-day Return to Base (RTB) hardware warranty as standard.
🔧 What’s Covered – 365-Day RTB Warranty
Our standard warranty includes:
- Hardware faults that occur under normal use
- Free repair, replacement, or refund (at our discretion)
- Full support during the return process
🚫 What’s Not Covered
- Accidental damage or misuse
- Cosmetic wear and tear
- Unauthorised repairs or tampering
- Software issues or system incompatibility
- Consumables (e.g. cables, optics) unless otherwise Stated
if something goes wrong, just get in touch. We’ll assess the issue and guide you through the return.
📦 How Returns Work
- Contact us to report the fault
- Send the item back to us (safely packaged)
- We’ll repair or replace the unit, or offer a refund if that’s not possible
- Typical turnaround: 3–5 working days after we receive your item
⏫ Optional 3-Year Warranty Upgrade
Want longer protection? You can upgrade your RTB warranty to 3 years for 20% of the item’s cost.
- Covers the same hardware faults as the standard warranty
- Valid for 3 years from the date of purchase
- One-off payment, no subscription
- Excludes items marked as Sale or Clearance
To request a warranty upgrade, just contact us with your order details and we’ll sort it out manually. Upgrades must be requested within 14 days of purchase.
❓ Got Questions?
Feel free to reach out. We’re happy to help with warranty queries or upgrade requests.
